The Courseware package consist out of two publications, TRIM (The Rational IT Model™) Foundation Courseware (ISBN: 978 94 018 0201 7) and TRIM: The Rational IT Model (ISBN: 978 94 018 0052 5). This training consists of two days, which provide preparation for the TRIM Foundation exam. The courseware convers the basics of The Rational IT Model and provides a simpler way for organizations to adapt Service Management as a practice. Apart from the certificate that you will receive when passing the exam, the knowledge you gain during the training about transforming your organization towards a service provider model is significantly more important. You will learn about the foundation of Service Management such as Service structure, service governance, continual improvement and how to connect processes to you existing organization. Certification is an important step in your professional development. TRIM Foundation certificate is specifically aimed at IT professionals and practitioners involved in IT service delivery and managers and consultants who need a basic understanding of the mechanisms in required in delivering IT services, and as criteria for gap analyses. Peoplecert is the certification institute for TRIM Foundation. Would you like to know more about the TRIM Foundation exam? Please visit: www.peoplecert.org